Your views are really important. You can help us develop a modern service which meets the needs of all of our customers.
Consultations are your chance to influence what we do and how we do it. We'll post our latest consultations here.
Guide to consultations
We’re always keen to hear your views on our services and how we can get better. One way we do this is by carrying out consultations.
We are accredited by the Consultation Institute. This means all of our consultations follow the seven principles set out in the Institute’s Consultation Charter.
- Integrity – each consultation has an honest intention, that we will listen to and be influenced by what our tenants tell us
- Visibility – affected tenants and other affected stakeholders are reasonably aware of the consultation
- Accessibility – affected tenants and affected other stakeholders have reasonable access to the consultation. We will use digital means of ensuring access to consultations where appropriate
- Transparency – it is clear when the consultation closes, who is collating the responses and whether responses will be published
- Disclosure – any appropriate information applicable to the consultation is made available
- Fair interpretation – consultation responses will be collated and analysed objectively
- Publication – it is made clear of where and when the consultation report will be available.