"You just tick a box and it's away": Barony customers say going online is so easy

Customers from across Barony are signing up for online services.

David Thom

Going online means you can pay your rent online, book a repair and lots more – whenever and wherever suits you.

It is quicker, easier and available 24/7.

Barony tenant David Thom, from Alva is one of the people who is using the new portal, called My Barony.

He said: “I mainly use it for repairs. It is so much better. You just tick a box and it’s away. They usually get back to you within a few hours and within days your repair is fixed.

“I have arthritis and have to use a wheelchair to get out and about outside the house, so it is much easier for me to get things done from the comfort of my living room.

“I’m 72, but I find it really easy to use. It is really clear and clean looking.  I would say to anyone who is a bit worried just to give it a try – it saves you time and is much more convenient. I am good with computers but anyone can use it and you can always ask your housing officer for help of you need it.

Isobella Light, pictured, below,  also went through the online self-service with her housing officer, Gail Lowerson.

She said: “I use Skype to keep in touch with my family in America.

“It was good to see all the different things you can do online. It was good to sit side-by-side with Gail and be shown what she was doing.  It seems very clear and easy and I am looking forward to having a go myself.”

Tuesday, April 03, 2018