Compliments and complaints

We do all we can to get it right first time – but we know sometimes that’s not the case.

If we don’t get things right, we’ll listen and learn to stop it happening again. If you’re unhappy with any of our services then let us know.

Our complaints policy follows the Scottish Public Service Ombudsman complaint handling model.

If your complaint is about one of our care services, you can also complain directly to the Care Inspectorate.

We also want to hear from you if we’ve gone that extra mile to help. Fill in our form to tell us about the great service you've received.

How do I make a complaint?
 

Stage 1 complaints

You can:


Stage 2 complaints

You can:

Complaints update
 

We want to give you the best possible service, and we hope you never have to complain.

But we want to hear about your experiences, good and bad, so we can learn from them. We aim to resolve all complaints within five working days.

You’ll know the name of the member of staff dealing with your complaint, and they’ll keep you informed of progress.

Across Barony, from March to May this 2017, there were no complaints.

My rights
 

The Scottish Public Service Ombudsman oversees complaints handing for public services in Scotland.

The Scottish Housing Regulator has in place a process for significant performance failures.

Where appropriate The Care Inspectorate offers independent advice.