Customer service

Giving customers a great service is at the heart of everything we do.

You can expect an excellent service from us no matter if it’s face to face, on our website, by post or over the phone. Our fully-trained and professional staff are here to help you.

How do I get in touch about Barony's customer service?

You can:

  • talk to your housing officer
  • report it on My Barony. Don't have an account yet? Sign up for My Barony. It's safe and secure, and it only takes a few minutes.
  • visit us at 62 North Bridge Street, Bathgate, EH48 4PP and speak to a member of staff
  • email us at
  • call us on 0345 140 7777
  • For more information about how we deal with complaints, click on Compliments and Complaints.